About the role
This customer-facing role connects sales, billing, and support so every customer receives a consistent experience. You will understand needs, recommend suitable GIWS services, prepare accurate billing information, resolve routine account questions, and own follow-up through completion.
What you will do
- Respond to enquiries through phone, email, chat, and CRM channels.
- Qualify needs, explain services clearly, prepare quotations, and follow up opportunities.
- Create and verify invoices, payments, renewals, refunds, and account adjustments.
- Resolve first-line customer issues and coordinate technical escalations with complete context.
- Maintain accurate CRM records and identify recurring issues or growth opportunities.
What you bring
- 2+ years in sales, billing, customer service, or account support.
- Clear written and verbal communication with strong listening skills.
- High accuracy when handling prices, invoices, payments, and customer data.
- Comfort using CRM, help-desk, and office productivity tools.
- Arabic and English proficiency; French is an advantage.
How success will be measured
- Fast, accurate responses and high first-contact resolution.
- Reliable billing with minimal corrections or avoidable disputes.
- Healthy conversion, retention, and customer-satisfaction results.
Working at GIWS
At GIWS, you will work with a multidisciplinary team that values ownership, clear communication, secure delivery, continuous learning, and measurable customer impact. We welcome candidates who can combine sound judgment with dependable execution.